Outreach services provide mental health treatment and therapeutic support to enable individuals to recover, develop coping strategies and stay well.

The services seek to minimise the disruption that can occur in a person’s day-to-day living by reducing the length and frequency of hospital stays and providing community care as an alternative to an inpatient admission.

The outreach service provides clinical assessment, and therapeutic skills and support for people seriously affected by psychiatric illness, it is an alternative to in-patient treatment.

Outreach services: 

  • Assist with reintegration back into the community after hospitalisation
  • Provide psychiatric clinical care in the most functional and least restrictive environment
  • Support patients to resume life functioning and reduce the risk of relapse.

Outreach services provide clinical care which assists patients to:

  • Adopt effective coping strategies
  • Improve their functioning
  • Learn about and manage their illness
  • Provide carer information and education
  • Recognise the precipitants to relapse.

The following specialist programs are supported by outreach services:

  • Addictions
  • Eating disorders
  • Mindfulness and DBT approaches
  • Mother and baby
  • Older age psychiatry
  • Treatment of anxiety disorders and depression using cognitive behaviour techniques
  • Young people.

Step 1

Referrals can be made from an Accredited Psychiatrist from The Victoria Clinic. These referrals can be faxed directly to 03 9421 0739 marked to the attention of the Outreach Program.

Psychiatrists can request a referral form directly on 03 9420 9244.

Step 2

The Outreach Program will contact the patient directly to arrange an initial assessment.

A permanent Outreach Clinician will then be allocated to the patient after the initial assessment.

Both Outreach Team Leaders hold a duty role and are available for consultation with treating psychiatrists and GP’s between 9.00am to 5.00pm if the patient or referring psychiatrist requires further information or support from the program.

Quarterly reviews will be sent to the treating psychiatrist.

Step 3

Following patient's discharge from the program, a discharge summary will be sent to the referrer.

There are a number of criteria that will exclude a patient from outreach support. These include patients who:

  • Are not clinically safe to be treated in the community
  • Live in circumstances where patient and/or clinician safety may be jeopardised
  • Do not consent to community based treatment
  • Are unable to participate actively in their care
  • Are consistently unable to keep appointments
  • Have no health fund cover
  • Who no longer see their psychiatrist.

More information

For more information please call The Victoria Clinic Outreach Program Manager on 03 9420 9244.

  • Inpatient Programs
    • Emotion Management Inpatient Program – Click HERE
    • Eye Movement Desensitisation and Reprocessing (EMDR) – Click HERE
    • General Inpatient Program – Click HERE
    • Schema Inpatient Program for complex Trauma – Click HERE
    • Electroconvulsive Therapy – Click HERE
    • Transcranial Magnetic Stimulation (TMS) – Click HERE
  • Day Programs – Click HERE

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