Visitors and carers information

Caring for someone with mental illness can be a difficult and challenging experience which can result, at times, with family and friends feeling overwhelmed and not knowing how best to help.

You may wish to seek information and support for yourself and other family members in your attempts to respond to a family member or friend with mental illness.

The Victoria Clinic recognises that family and friends play a crucial role in assisting people in the recovery process, and are keen to work with you to ensure that your family member or friend receives the best possible care.

[Last updated 20 March 2023]

Visiting hours are 6.30pm – 8.00pm Monday to Friday and 1.00pm – 4.00pm Weekend/Public Holidays days.

Maximum of 2 adults visiting at any one time.

We currently have no parking onsite with local short term parking available on the surrounding streets.

Please speak to the social worker regarding more information about Carer and family support on 9526 0295.

Drug and alcohol

Alcohol or illicit drugs, or e-cigarettes are not to be brought onto the premises. Infringement of this policy may result in discharge.

Please refer to the patient agreement form signed on admission.


The Victoria Clinic is a smoke free hospital.

To access Nicotine Replacement Therapy to assist with ceasing smoking, speak to your treatment team.

The Victoria Clinic is conveniently located on Malvern Road Prahran near Chapel Street and has access to Bus, Tram and Train transport.

Bus: Directly out the front of the clinic on Malvern Road.

Tram: Directly out the front of the clinic on Malvern Road.

Train: Hawksburn station which is a short stroll from the clinic.

Taxi: A taxi can be called by reception or hailed on Malvern Road.

Family Counselling sessions are available to inpatients and their family members/friends.

This is part of the overall service provided by the clinic and is at no extra cost to a persons inpatient stay.

These sessions look at how relationships between people can be enhanced in order to best support the person with a mental illness, and address any difficulties that have arisen so-far.

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